This is a shortened example of a real Mission Ready Ops audit. The business is fictional and the figures are illustrative, but the structure, depth and method are exactly what you'll receive.
HVAC service & installation · 6 people · Orlando, FL · Prepared by Al Scott, Mission Ready Ops
Do this first: fix how enquiries are answered. Leads that arrive after 5pm wait until the next morning, and the office estimates 1 in 4 of those never books.
| Task | Who | Hrs/week | Cost/year | Waste type |
|---|---|---|---|---|
| Answering enquiries and booking visits | Office manager | 6 | $12,000 | Waiting, missed follow-up |
| Writing and sending quotes | Owner | 5 | $10,000 | Over-processing |
| Owner's inbox | Owner | 5 | $10,000 | Over-processing |
| Retyping job sheets into QuickBooks | Office manager | 4 | $8,000 | Manual transfer |
| Chasing unpaid invoices | Office manager | 3 | $6,000 | Rework, waiting |
Cost is hours × $40 × 50 working weeks. Waste types follow Lean categories, so you can see why each task is waste, not just that it takes time.
Problem: "I spend my evenings writing quotes, and Sarah spends Fridays chasing payments."
Fix: the technician's job notes become a draft quote automatically. Accepted quotes become QuickBooks invoices, and reminders go out at 3, 7 and 14 days.
Tools: QuickBooks (already paid for), Zapier (from $20/mo), AI drafting.
Setup: DIY, medium difficulty, or done for you for $497.
Problem: evening and weekend enquiries wait until the next working day.
Fix: every web form and Facebook enquiry gets a reply in under a minute with a booking link, then friendly follow-ups for 14 days.
Tools: Google Workspace (already paid for), Calendly (free), Zapier.
Setup: DIY, medium difficulty, or done for you for $497.
Problem: paper job sheets are retyped into QuickBooks two days later.
Fix: techs photograph the job sheet, and the details are read automatically into a spreadsheet and QuickBooks for review.
Tools: phone camera, AI document reader, Google Sheets.
Setup: done for you for $397.
Problem: supplier emails, customer questions and spam all land in one inbox.
Fix: emails are automatically labelled by priority, and replies to the 10 most common questions are drafted in the owner's voice.
Tools: Gmail (already paid for), AI assistant.
Setup: DIY, easy, or done for you for $397.
Problem: 23 Google reviews against competitors with 150+, and reviews are only asked for when someone remembers.
Fix: a review request goes out automatically after every paid invoice, and replies to reviews are drafted for approval.
Tools: QuickBooks, Google Business Profile, Zapier.
Setup: done for you for $297.
Your real audit also comes with a 10-minute personal video walkthrough and 14 days of email Q&A.
$297 launch price · Delivered in 5 business days · No calls needed
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